Almost every member of FireScope has spent time working in IT ops. Hard time. We’ve all had the 3:00 AM call where the world is ending because email is down. We’ve all had vacations interrupted by that phone call that starts with “I’ve just got a quick question…” Some of us are hard-core linux fanatics, some feel a certain amount of comfort when clicking on the start button (we won’t talk about the brawling for now…). Some of us worked for large multi-nationals with IT staff spread across the globe, while others just wished they had a second person. And when we made the plunge and started FireScope, we made a commitment to ourselves to produce a solution we had all only dreamt about.
An interesting thing occurred in the first few months of FireScope’s existence, as we all tested the limits to caffeine poisoning. As different as our backgrounds were, certain patterns emerged in what we all thought were essential to a best-of-breed IT operations solution.
1. It had to be completely vendor-neutral. No more buying one solution that only covered a third of the technologies being implemented, forcing the purchase of additional solutions to provide complete coverage.
2. It had to be real-time. In today’s IT environment, even five minutes of lag time for updates means the difference between getting your bonus or getting a pink slip.
3. It had to follow standards. ITIL, COBIT, IDMEF and dozens of other well thought out standards are out there, so why create something proprietary that forces the client to do things our way?
4. It had to be flexible. Let’s face it, no one knows for certain what the data center will look like in five years, or even the next three. So design with change in mind and let the solution adapt and grow with new technologies instead of forcing the client to upgrade.
5. It had to be simple. If you have to be certified on something, especially an IT operations solution, then there’s a strong chance it’s been designed badly.
Throughout development of FireScope, we’ve kept these points in mind as the 5 Commandments of FireScope. Every new feature, every business decision is scrutinized against these rules to ensure we don’t become a company that our previous selves would have laughed at derisively. It's been a fun process, trying to do things the way we always talked about when we were on the other side of the supply chain. In the end, I strongly believe we’ve accomplished this goal, but the ultimate judge is the client.